Providing health urgency context for incoming calls
AssigneeOptum, Inc.
InventorsRamprasad Anandam Gaddam, Gregory J. Boss, Jon Kevin Muse, Kristine Xu
Life of this patent
Estimating the term…
Abstract
A computing device may receive, from a remote computing device, a request to establish a communication session with the remote computing device and contextual information indicative of an urgency level of the communication session. The computing device may output, at one or more output devices, the contextual information indicative of the urgency level of the communication session and at least one of: haptic output or an audible alert that indicates the request to establish the communication session.
Claims20
A computer-implemented method comprising:
- receiving, by one or more processors of a first computing device, from one or more sensors, sensor data indicative of health information associated with a user of the first computing device;
- in response to determining to send a request to a second computing device to establish a communication session, determining, by the one or more processors and based at least in part on the health information associated with the user, contextual information indicative of an urgency level of the communication session;
- and
- sending, by the one or more processors to the second computing device, the request to establish the communication session and an indication of the contextual information associated with the communication session.
A system comprising:
- one or more sensors configured to sense health information associated with a user of the system;
- one or more processors;
- and
- one or more memories storing processor-executable instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
- receiving sensor data from the one or more sensors;
- in response to determining to send a request to a remote computing device to establish a communication session, determining, based at least in part on the health information associated with the user, contextual information indicative of an urgency level of the communication session;
- and
- sending, to the remote computing device, the request to establish the communication session and an indication of the contextual information associated with the communication session.
One or more non-transitory computer-readable storage media storing processor-executable instructions that, when executed by one or more processors of a computing device, cause the one or more processors to perform operations comprising:
- receiving, from one or more sensors, sensor data indicative of health information associated with a user of the computing device;
- in response to determining to send a request to a remote computing device to establish a communication session, determining, based at least in part on the health information associated with the user, contextual information indicative of an urgency level of the communication session;
- and
- sending, to the remote computing device, the request to establish the communication session and an indication of the contextual information associated with the communication session.
Dependencies are inferred from the claim text.