Identification and prevention of sensitive information exposure in telephonic conversations

A computer program product comprising one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by a processor to cause the processor to perform operations comprising:

• converting, by a voice-to-text converter, voice data to text data;
• extracting, by an extractor, an intent and an entity from the text data;
• predicting, by a predictor, based on the intent and the entity, a sensitive information;
• comparing, by an intersector, the text data to the predicted sensitive information;
• determining, by the intersector, responsive to the comparing, whether the text data includes the predicted sensitive information;
• and
• intersecting, by the intersector, responsive to a determination that the text data includes the predicted sensitive information, the voice data.

A computer system comprising a processor and one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by the processor to cause the processor to perform operations comprising:

• converting, by a voice-to-text converter, voice data to text data;
• extracting, by an extractor, an intent and an entity from the text data;
• predicting, by a predictor, based on the intent and the entity, a sensitive information;
• comparing, by an intersector, the text data to the predicted sensitive information;
• determining, by the intersector, responsive to the comparing, whether the text data includes the predicted sensitive information;
• and
• intersecting, by the intersector, responsive to a determination that the text data includes the predicted sensitive information, the voice data.