Information processing apparatus, information processing system, information processing method, and non-transitory computer-readable medium

An information processing method, wherein a computer

• determines whether a user who has visited an automatic teller machine (ATM) is talking on a phone based on at least one of a captured image, voice data, and received radio wave data of a target area based on the ATM;
• switches an operation mode of the ATM from a first operation mode in which a normal operation is executed to a second operation mode in which information at least partially different from information output in the first operation mode is output in a case where it is determined that the user is talking on a phone;
• transmits data suggesting a state of the user in a target period based on the switching to an interested party terminal used by an interested party,
• acquires a determination result as to whether there is an incident from the interested party terminal;
• and
• changing an operation content of the second operation mode based on at least the determination result of the presence or absence of the incident.

A non-transitory computer-readable medium storing a program for causing a computer to execute:

• a procedure of determining whether a user who has visited an automatic teller machine (ATM) is talking on a phone based on at least one of a captured image, voice data, and received radio wave data of a target area based on the ATM;
• a procedure of switching an operation mode of the ATM from a first operation mode in which a normal operation is executed to a second operation mode in which information at least partially different from information output in the first operation mode is output in a case where it is determined that the user is talking on a phone;
• a procedure of transmitting data suggesting a state of the user in a target period based on the switching to an interested party terminal used by an interested party,
• a procedure of acquiring a determination result as to whether there is an incident from the interested party terminal;
• and
• a procedure of changing an operation content of the second operation mode based on at least the determination result of the presence or absence of the incident.