Apparatus and method for providing service
AssigneeLG Electronics Inc.
InventorsYong-Hoan KWON, Suhwan LEE, Ill Shin KIM
Life of this patent
Estimating the term…
Abstract
A service providing apparatus includes: a communicator configured to communicate with an electronic product, a user terminal, and a manufacturing server. The service providing apparatus further includes a controller that is configured to generate data to be transmitted to a service provider to enable the service provider to perform a service on the electronic product, where the data is generated based on product identification information that is associated with the electronic product and that is determined based on communicator identification information of the electronic product received from the user terminal through the communicator.
Claims20
A service providing system, comprising:
- an electronic product;
- a user terminal configured to transmit user identification information;
- a manufacturing server configured to store product identification information of the electronic product;
- a repairer terminal;
- and
- a service providing apparatus configured to communicate with the electronic product, the user terminal, the manufacturing server, and the repairer terminal;
- wherein the electronic product comprises:
- a sensor configured to determine a state of the electronic product, the state comprising at least one of an operational condition or an environmental condition of the electronic product,
- a driver configured to operate the electronic product,
- a communicator configured to communicate with the user terminal, and
- a controller configured to:
- based on the state of the electronic product, generate product state information, and
- control the communicator to transmit the product state information and a media access control (MAC) address,
- wherein the user terminal is configured to (i) receive, from the electronic product, the MAC address from the electronic product and (ii) transmit, to the service providing apparatus, the MAC address and the user identification information, and
- wherein the service providing apparatus is configured to:
- receive the MAC address and the product state information,
- search for the product identification information in the manufacturing server based on the MAC address, and
- transmit the product state information and the product identification information to the user terminal or the repairer terminal.
A service providing method comprising:
- determining, by a sensor of an electronic product, a state of the electronic product, the state comprising at least one of an operational condition or an environmental condition of the electronic product;
- generating, by a controller of the electronic product, product state information based on the determined state of electronic product;
- transmitting, from a communicator of the electronic product, the product state information and a media access control (MAC) address of the communicator;
- receiving, at a user terminal, the MAC address from the electronic product;
- transmitting, from the user terminal to the service providing apparatus, the MAC address and user identification information;
- transmitting, from a manufacturing server to the service providing apparatus, product identification information;
- obtaining, by the service providing apparatus, the product identification information based on the MAC address;
- analyzing, by the service providing apparatus, the product state information based on the MAC address to thereby determine a diagnostic outcome regarding a condition or a quality of the electronic product;
- and
- transmitting, to a repairer terminal, a result of the analysis.
Dependencies are inferred from the claim text.