Artificial intelligence smart answering architecture
AssigneeSoundHound AI IP, LLC
InventorsTimothy P. Stonehocker, Kamyar Mohajer
Life of this patent
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Abstract
An automated answering system and method are disclosed for use in providing automated customer service. The automated answering system uses generative artificial intelligence to aid in forming a knowledgebase of information regarding a merchant's business that is used in answering the customer queries. The automated answering system of the present technology also uses generative artificial intelligence to aid in formulating a response to queries using the formed knowledgebase.
Claims34
A system for automated answering of customer queries, comprising:
- one or more service provider servers configured to receive the customer queries;
- and
- a generative artificial intelligence (GAI) engine trained on answering customer queries;
- wherein the one or more service provider servers and the GAI engine participate in the generation of a knowledgebase including information used to answer the customer queries.
A system for automated answering of customer queries for a merchant, comprising:
- one or more service provider servers configured to receive the customer queries;
- and
- a generative artificial intelligence (GAI) engine trained on answering customer queries;
- wherein the one or more service provider servers and the GAI engine participate in the generation of an answer to a customer query using a knowledgebase of information relating to the merchant.
A system for automated answering of customer queries, comprising:
- one or more service provider servers configured to receive a customer query of the customer queries, and configured to generate a prompt for analysis by a generative artificial intelligence (GAI) engine trained on answering customer queries;
- wherein the prompt comprises:
- the customer query;
- a knowledgebase of information regarding a merchant to which the customer query is directed;
- and
- a set of boundary instructions instructing the GAI engine to limit its answer to the customer query to the information within the knowledgebase.
A method of automated answering of customer queries, comprising:
- generating a knowledgebase of information relating to a merchant business to which a customer query of the customer queries is directed, the step of generating the knowledgebase being assisted at least in part by a generative artificial intelligence (GAI) engine;
- and
- answering automatedly a customer query using the knowledgebase, the step of answering automatedly the customer query being assisted at least in part by the GAI engine.
Dependencies are inferred from the claim text.