Intelligent alert automation (iaa)

A system, comprising:

• a computing system, comprising:
• at least one first processor;
• and
• a first non-transitory computer readable medium communicatively coupled to the at least one first processor, the first non-transitory computer readable medium having stored thereon computer software comprising a first set of instructions that, when executed by the at least one first processor, causes the computing system to:
• receive a first input that is either associated with a service or product provided by a service provider or associated with a network device via which the service or product is provided, the first input comprising one of a first alert or a first event among a plurality of alerts and/or events, the network device being disposed in a first network among a plurality of networks;
• perform, using a triage system, triage operations, by:
• autonomously determining whether characteristics of the first input matches characteristics of a type of input associated with one workflow among a set of workflows;
• based on a determination that characteristics of the first input matches characteristics of a type of input associated with a first workflow among the set of workflows, performing the following:
• autonomously mapping a first profile associated with the first input to the first workflow;
• autonomously creating a first flow instance based on the mapping;
• and
• autonomously placing the first flow instance in a selected storage queue among a plurality of storage queues based at least in part on one or more of type of alert, type of event, or source of alert or event;
• and
• based on a determination that characteristics of the first input does not match characteristics of the type of input associated with any of the set of workflows, performing one of the following:
• autonomously creating a first trouble ticket for the first input, and placing the created first trouble ticket in a trouble ticket queue for a user to address;
• or
• ignoring the first input.