US 2024/0406280 A1 · USER ACTIVITY RECOMMENDATION

Abstract

In examples, a user activity recommendation is generated for troubleshooting and/or for improving user understanding of software and/or hardware functionality. In examples, implicit and/or explicit user signals are evaluated to identify a set of actions associated with a task being performed by the user, such that the set of actions are evaluated to determine whether one or more actions can be recommended to the user to facilitate completion of the user's task accordingly. For instance, a recommended action may resolve an issue encountered by the user and/or may enable the user to complete the task more quickly, among other examples. Thus, as a result of generating and providing a user activity recommendation, user frustration may be reduced, user productivity may be increased, technical support may be provided more quickly, and guidance may be provided even in instances where such guidance was not provided by a third-party software developer.

Claims20

Dependent claims

A system comprising:

at least one processor;
and
memory storing instructions that, when executed by the at least one processor, causes the system to perform a set of operations, the set of operations comprising:
obtaining a set of user activity signals associated with a task being performed by a user;
determining, based on the set of user activity signals, a subsequent action for completing the task being performed by the user;
generating, based on the determined subsequent action, a user activity recommendation;
and
presenting, to the user, the generated user activity recommendation.

5 more elements

Dependencies are inferred from the claim text.

User activity recommendation

Life of this patent

User activity recommendation

Life of this patent

Abstract

Claims20