Cognitive analysis to manage electronic messages across group of users

A computer program product for managing an electronic inquiry across a defined group of users, the computer program product comprising one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions including instructions to:

• receive the electronic inquiry from a user device of a user;
• analyze the electronic inquiry, the analyzing including determining a subject matter of a question included in the electronic inquiry by a natural language processing (NLP) of the electronic inquiry and by using a cosine similarity that matches text in the question to known subject matter;
• generate a group of recipients, wherein the group of recipients is based on (i) the subject matter of the question and (ii) other questions the recipients in the group of recipients have previously answered;
• generate a first electronic message incorporating, at least in part, the electronic inquiry for soliciting a response to the question;
• send the first electronic message to a device of a first recipient from the group of recipients, the device of the first recipient being a short message entity;
• determine that an amount of time after sending the first electronic message exceeds a time threshold without a first electronic response message responding to the first electronic message being received from the device of the first recipient;
• responsive to determining that the amount of time exceeds the time threshold, generate a second electronic message incorporating, at least in part, the electronic inquiry for soliciting the response to the question;
• send the second electronic message to a device of a second recipient from the group of recipients, the second recipient being different from the first recipient;
• receive a second electronic response message from the device of the second recipient;
• analyze the second electronic response message, the analyzing of the second electronic response message including determining, by using artificial intelligence, that a response in the second electronic response message is a correct answer to the question by using sentence sentiment and NLP of the response in the second electronic response message and by matching the question to a previous question in a previous question and answer pair;
• and
• responsive to determining that the response in the second electronic response message is the correct answer, minimize a footprint in the short message entity by deleting the first electronic message.

A computer system for managing an electronic inquiry across a defined group of users, comprising:

• one or more computer processors;
• one or more computer readable storage media;
• computer program instructions;
• the computer program instructions being stored on the one or more computer readable storage media for execution by the one or more computer processors;
• and
• the computer program instructions including instructions to:
• receive the electronic inquiry from a user device of a user;
• analyze the electronic inquiry, the analyzing including determining a subject matter of a question included in the electronic inquiry by a natural language processing (NLP) of the electronic inquiry and by using a cosine similarity that matches text in the question to known subject matter;
• generate a group of recipients, wherein the group of recipients is based on (i) the subject matter of the question and (ii) other questions the recipients in the group of recipients have previously answered;
• generate a first electronic message incorporating, at least in part, the electronic inquiry for soliciting a response to the question;
• send the first electronic message to a device of a first recipient from the group of recipients, the device of the first recipient being a short message entity;
• determine that an amount of time after sending the first electronic message exceeds a time threshold without a first electronic response message responding to the first electronic message being received from the device of the first recipient;
• responsive to determining, that the amount of time exceeds the time threshold, generate a second electronic message incorporating, at least in part, the electronic inquiry for soliciting the response to the question;
• send the second electronic message to a device of a second recipient from the group of recipients, the second recipient being different from the first recipient;
• receive a second electronic response message from the device of the second recipient;
• analyze the second electronic response message, the analyzing of the second electronic response message including determining, by using artificial intelligence, that a response in the second electronic response message is a correct answer to the question by using sentence sentiment and NLP of the response in the second electronic response message and by matching the question to a previous question in a previous question and answer pair;
• and
• responsive to determining that the response in the second electronic response message is the correct answer, minimize a footprint in the short message entity by deleting the first electronic message.