Systems and methods for maintenance services

A non-transitory computer readable medium, storing:

• data related to medical imaging devices generated from log files from the medical imaging devices;
• instructions readable and executable by at least one electronic processor to:
• retrieve, based on a query received for a current service case, log data from the log files of the medical imaging device for which the current service case is to be performed including at least operational data of the medical imaging device related to the current service case to be performed;
• generate, from the retrieved log data, at least a subset of the operational data for the current service case to be provided to a maintenance provider;
• and
• provide, on a display device of an electronic processing device operable by the maintenance provider to perform the current service case, a user interface (UI) displaying information about the current service case and presenting a dialog for ordering parts for the medical imaging device for which the current service case is to be performed.

A non-transitory computer readable medium storing:

• data related to qualifications of a plurality of maintenance providers;
• data related to medical imaging devices generated from log files from the medical imaging devices;
• instructions readable and executable by at least one electronic processor to:
• retrieve, based on a query received for a current service case, log data from the log files of the medical imaging device for which the current service case is to be performed including at least operational data of the medical imaging device related to the current service case to be performed;
• generate, from the retrieved log data, at least a subset of the operational data for the current service case to be provided to a maintenance provider;
• retrieve the qualifications of maintenance providers of the plurality of maintenance providers;
• select a maintenance provider from the plurality of maintenance providers to perform the current service case based on the retrieved log data and the retrieved qualifications;
• and
• provide, on a display device of an electronic processing device operable by the selected maintenance provider, a user interface (UI) displaying information about the current service case and presenting a dialog for ordering parts for the medical imaging device for which the current service case is to be performed.