Information processing device, method thereof, and program

Abstract

The present technology relates to an information processing device, a method thereof, and a program that allow a customer service task with higher empathy to be implemented. An information processing device includes a communication unit that communicates with a plurality of customer service devices that performs a customer service task for a user, and a reception integration unit that allows a customer service device that is allowed to function as a character to perform an interaction based on information regarding the user and execute the customer service task for the user while switching the customer service device that is allowed to function as the character in such manner that any one of the plurality of customer service devices functions as one character defined for each user out of a plurality of characters. The present technology can be applied to a customer service providing system.

Dependencies are inferred from the claim text.