Modifying an event notification configuration based on incident resolution data

A method, comprising:

• determining interrupt events from a plurality of notification events generated by one or more of a plurality of computer systems, wherein the interrupt events are determined based on respective corresponding notification events being sent in respective manners designed to immediately alert a responder;
• receiving alert data indicating occurrence of monitored conditions in a managed information technology environment;
• assigning, based on the alert data, incidents to the responder;
• modifying, with respect to the responder, a notification configuration based on resolution data associated with the incidents and the interrupt events;
• and
• transmitting a notification to the responder according to the modified notification configuration in response to assigning a new incident to the responder.

A non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising, comprising:

• determining interrupt events from a plurality of notification events generated by one or more of a plurality of computer systems, wherein the interrupt events are determined based on respective corresponding notification events being sent in respective manners designed to immediately alert a responder;
• receiving alert data indicating occurrence of monitored conditions in a managed information technology environment;
• assigning, based on the alert data, incidents to the responder;
• modifying, with respect to the responder, a notification configuration based on resolution data associated with the incidents and the interrupt events;
• and
• transmitting a notification to the responder according to the modified notification configuration in response to assigning a new incident to the responder.