Automated generation and recommendation of goal-oriented tasks

A system, comprising:

• one or more processors;
• and
• memory storing thereon instructions that, as a result of being executed by the one or more processors, cause the system to:
• receive in real-time a set of messages between a member and a representative as the set of messages are being exchanged;
• process the set of messages in real-time to automatically identify a goal specific to the member and a timeframe for achieving the goal, wherein the set of messages are processed according to a member profile corresponding to the member;
• query a set of other member profiles corresponding to other members to identify one or more members associated with a set of goals similar to the identified goal;
• identify a task grouping for achieving the goal, wherein the task grouping is identified based on member profiles corresponding to the one or more members associated with the set of goals, and wherein the task grouping corresponds to a method for achieving the goal;
• generate a proposal option corresponding to the task grouping;
• receive input corresponding to a selection of the proposal option, wherein the selection indicates that the task grouping is to be performed to achieve the goal;
• monitoring performance of the task grouping in real-time according to the timeframe;
• and
• update the member profile, wherein the member profile is updated using the goal, the proposal option, the selection, and the performance of the task grouping.

A non-transitory, computer-readable storage medium storing thereon executable instructions that, as a result of being executed by a computer system, cause the computer system to:

• receive in real-time a set of messages between a member and a representative as the set of messages are being exchanged;
• process the set of messages in real-time to automatically identify a goal specific to the member and a timeframe for achieving the goal, wherein the set of messages are processed according to a member profile corresponding to the member;
• query a set of other member profiles corresponding to other members to identify one or more members associated with a set of goals similar to the identified goal;
• identify a task grouping for achieving the goal, wherein the task grouping is identified based on member profiles corresponding to the one or more members associated with the set of goals, and wherein the task grouping corresponds to a method for achieving the goal;
• generate a proposal option corresponding to the task grouping;
• receive input corresponding to a selection of the proposal option, wherein the selection indicates that the task grouping is to be performed to achieve the goal;
• monitoring performance of the task grouping in real-time according to the timeframe;
• and
• update the member profile, wherein the member profile is updated using the goal, the proposal option, the selection, and the performance of the task grouping.