Chatbot to translate for insurance customers
AssigneeState Farm Mutual Automobile Insurance Company
InventorsJoseph Robert Brannan, Vicki King, Brian Mark Fields, Nathan L. Tofte
Life of this patent
Estimating the term…
Abstract
The following relates generally to artificial intelligence (AI)-based communication with an insurance customer. In some embodiments, one or more processors: receive, via a chatbot (or voicebot or other bot), a question in a first language; translate, via the chatbot, the question from the first language to a second language; determine, via the chatbot, an answer to the translated question, the answer being determined in the second language; translate, via the chatbot, the answer from the second language to the first language; and/or present, via the chatbot, the answer in the first language to an insurance customer.
Claims20
A computer-implemented method for artificial intelligence (AI)-based communication with an insurance customer, comprising:
- receiving, via a chatbot of one or more processors, a question in a first language;
- translating, via the chatbot, the question from the first language to a second language;
- determining, via the chatbot, an answer to the translated question, the answer being determined in the second language;
- translating, via the chatbot, the answer from the second language to the first language;
- and
- presenting (such as verbally or audibly speaking or presenting, or displaying on a display screen or otherwise displaying), via the chatbot, the answer in the first language to an insurance customer.
A computer system for artificial intelligence (AI)-based communication with an insurance customer, the computer system comprising one or more processors configured to:
- receive, via a chatbot, a question in a first language;
- translate, via the chatbot, the question from the first language to a second language;
- determine, via the chatbot, an answer to the translated question, the answer being determined in the second language;
- translate, via the chatbot, the answer from the second language to the first language;
- and
- present, via the chatbot, the answer in the first language to an insurance customer.
A computer device for improved artificial intelligence (AI) insurance analysis, the computer device comprising:
- one or more processors;
- and
- one or more memories;
- the one or more memories having stored thereon computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to:
- receive, via a chatbot, a question in a first language;
- translate, via the chatbot, the question from the first language to a second language;
- determine, via the chatbot, an answer to the translated question, the answer being determined in the second language;
- translate, via the chatbot, the answer from the second language to the first language;
- and
- present, via the chatbot, the answer in the first language to an insurance customer.
Dependencies are inferred from the claim text.