Artificial-intelligence-assisted content processing of cross-network communications

A computer system comprising:

• memory hardware configured to store instructions, and
• processing hardware configured to execute the instructions, wherein the instructions include:
• obtaining an audio recording of an interaction;
• automatically transcribing the audio recording into computer-readable text;
• determining a set of artificial intelligence (AI) prompts corresponding to the interaction;
• providing the computer-readable text and the set of AI prompts to an AI engine;
• receiving a set of analyses from the AI engine corresponding to the set of AI prompts;
• determining a feature of merit for the interaction based on the set of analyses;
• and
• in response to the feature of merit, selectively generating a notification and transmitting the notification using a selected communications channel.

A non-transitory computer-readable medium comprising processor-executable instructions that include:

• obtaining an audio recording of an interaction;
• automatically transcribing the audio recording into computer-readable text;
• determining a set of artificial intelligence (AI) prompts corresponding to the interaction;
• providing the computer-readable text and the set of AI prompts to an AI engine;
• receiving a set of analyses from the AI engine corresponding to the set of AI prompts;
• determining a feature of merit for the interaction based on the set of analyses;
• and
• in response to the feature of merit, selectively generating a notification and transmitting the notification using a selected communications channel.