Just in time optimization of cloud resources for service calls

A computer system for optimizing just in time routing of resources in a distributed cloud-based environment, comprising:

• one or more processors, one or more computer-readable memories and one or more computer-readable storage media;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to obtain runtime data and remote data associated with resource needs associated with said plurality of service calls to be performed;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to calculate a business value associated with each of said plurality of service calls using said runtime and remote data, wherein said business value has a calculated tangible and an intangible element;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to generate a business flow dependency graph based on said calculated business value;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to generate a service call prediction path for each of said plurality of service calls based on said business flow dependency graph;
• and
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to use said service call prediction path and said calculated business value, provisioning and routing a plurality of resources for each of said plurality of service calls.

A computer program product for optimizing just in time routing of resources in a distributed cloud-based environment, the computer program product comprising:

• one or more computer readable storage media;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to obtain runtime data and remote data associated with resource needs associated with said plurality of service calls to be performed;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to calculate a business value associated with each of said plurality of service calls using said runtime and remote data, wherein said business value has a calculated tangible and an intangible element;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to generate a business flow dependency graph based on said calculated business value;
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to generate a service call prediction path for each of said plurality of service calls based on said business flow dependency graph;
• and
• program instructions, stored on at least one of the one or more storage media for execution by at least one of the one or more processors via at least one of the one or more memories, to use said service call prediction path and said calculated business value, provisioning and routing a plurality of resources for each of said plurality of service calls.