Assistance layer templates

A method to be implemented at a client device of an administrator user, the method comprising:

• executing an editor of a digital adoption platform on the client device, wherein the digital adoption platform is configured to assist the administrator user with generating an assistance layer over a digital task of a business process, wherein the business process belongs to a business domain, wherein the editor presents via a user interface a list of a plurality of business domains, wherein the plurality of business domains is agnostic to an environment of the digital task;
• selecting, via the user interface of the editor, the business domain from the list of the plurality of business domains, thereby being presented by the user interface of the editor with a list of a plurality of business processes within the business domain;
• selecting, via the user interface of the editor, the business process from the list of the plurality of business processes, thereby being presented by the user interface of the editor with a list of a plurality of digital tasks associated with the business process, wherein the digital tasks implement at least in part the business process, wherein the plurality of business processes, the plurality of business domains, and the plurality of digital tasks are agnostic to the environment of execution of the digital task;
• selecting, via the user interface of the editor, the digital task from the list of the plurality of digital tasks, thereby being presented by the user interface of the editor with a list of a plurality of templates of assistance layers for being executed over the plurality of digital tasks;
• selecting, via the user interface of the editor, a template from the plurality of templates of assistance layers, wherein the template is environment-specific;
• and
• enabling a plurality of end devices to execute the template over the environment of the digital task.

An apparatus comprising a processor and coupled memory, the processor associated with a digital adoption platform, said processor being adapted to perform:

• obtaining a plurality of assistance layers that are configured to be augmented over digital tasks, wherein the digital tasks are executable by end devices over client applications, wherein the plurality of assistance layers is configured to assist end users of the end devices with performing the digital tasks over the client applications;
• generating, based on the plurality of assistance layers, a plurality of template assistance layers, the plurality of template assistance layers are configured to assist clients of the digital adoption platform with generating new assistance layers, wherein the new assistance layers are intended to assist the end users with performing the digital tasks;
• and
• adjusting an editor of the digital adoption platform to comprise the plurality of template assistance layers, thereby obtaining an adjusted editor;
• and
• distributing the adjusted editor to the clients.

A computer program product comprising a non-transitory computer readable medium retaining program instructions, which program instructions when read by a processor, cause the processor to perform a method at a client device of an administrator user, the method comprising:

• executing an editor of a digital adoption platform on the client device, wherein the digital adoption platform is configured to assist the administrator user with generating an assistance layer over a digital task of a business process, wherein the business process belongs to a business domain, wherein the editor presents via a user interface a list of a plurality of business domains, wherein the plurality of business domains is agnostic to an environment of the digital task;
• selecting, via the user interface of the editor, the business domain from the list of the plurality of business domains, thereby being presented by the user interface of the editor with a list of a plurality of business processes within the business domain;
• selecting, via the user interface of the editor, the business process from the list of the plurality of business processes, thereby being presented by the user interface of the editor with a list of a plurality of digital tasks associated with the business process, wherein the digital tasks implement at least in part the business process, wherein the plurality of business processes, the plurality of business domains, and the plurality of digital tasks are agnostic to the environment of execution of the digital task;
• selecting, via the user interface of the editor, the digital task from the list of the plurality of digital tasks, thereby being presented by the user interface of the editor with a list of a plurality of templates of assistance layers for being executed over the plurality of digital tasks;
• selecting, via the user interface of the editor, a template from the plurality of templates of assistance layers, wherein the template is environment-specific;
• and
• enabling a plurality of end devices to execute the template over the environment of the digital task.