Interactive facility monitoring alert messaging

A facility manager device for gathering and analyzing data from sensors distributed around a facility for detection of ambient conditions, comprising:

• a network interface to one or more remote facilities configured to receive an alert from a sensor, the alert indicative of an anomaly in a facility;
• an alert processor configured to identify one or more responsible entities, each responsible entity associated with an interactive device operable for communication with others of the responsible entities;
• conversation logic for establishing a communication thread based on the received alert, the communication thread responsive to participants associated with the received alert, the participants including at least the one or more responsible entities and the facility manager;
• the communication thread configured to receive a communication from one of a plurality of the participants, and delivering, via the communication thread, the communication to the interactive device associated with the each of the respective participants.

A computer program embodying program code on a computer readable non-transitory medium that, when executed by a processor, performs steps for implementing a method for, in a facility management environment having a plurality of sensors disposed around a facility, each sensor in communication with a facility manager for reporting sensed conditions, resolving a sensed anomaly in the facility, the method comprising:

• receiving an alert from a sensor, the alert indicative of an anomaly in the facility;
• identifying one or more responsible entities, each responsible entity associated with an interactive device operable for communication with others of the responsible entities;
• establishing a communication thread based on the received alert, the communication thread responsive to participants associated with the received alert, the participants including at least the one or more responsible entities and the facility manager;
• receiving a communication from one of a plurality of the participants;
• and
• delivering, via the communication thread, the communication to the interactive device associated with the each of the respective participants.