Systems and methods to provide remote support services to a testing device

A testing device to measure a mechanical property of a material or component, the testing device comprising:

• a computing device configured to obtain a measurement value related to the material or component under test, the computing device comprising:
• a display;
• an input device;
• a processor;
• and
• a memory coupled to the processor and storing computer readable instructions which, when executed by the processor, cause the processor to:
• in response to first input via the input device, transmit a request for a technical support service to a remote computing system;
• present, via the display, an interface representative of a file system stored on the computing device that permits an operator to select one or more files from the file system;
• and
• in response to a designated input via the input device, transmit the selected one or more files to the remote computing system;
• perform, at the computing device, one or more remote service actions associated with the technical support service.

A testing device to measure a mechanical property of a material or component, the testing device comprising:

• a computing device configured to obtain a measurement value related to the material or component under test, the computing device comprising:
• a display;
• an input device;
• a processor;
• and
• a memory coupled to the processor and storing computer readable instructions which, when executed by the processor, cause the processor to:
• in response to first input via the input device, transmit a request for a technical support service to a remote computing system;
• and
• enter a support call reception mode in which the processor can receive a support call initiation message from the remote computing system;
• in response to receiving the support call initiation message, display an inbound call alert on the display, the instructions to cause the processor to establish the at least one of the audio connection or the remote control connection in response to receiving, while the inbound call alert is active, an input associated with acceptance of a support call associated with the support call initiation message;
• and
• perform, at the computing device, one or more remote service actions associated with the technical support service.

A testing device to measure a mechanical property of a material or component, the testing device comprising:

• a computing device configured to obtain a measurement value related to the material or component under test, the computing device comprising:
• an input device;
• a processor;
• and
• a memory coupled to the processor and storing computer readable instructions which, when executed by the processor, cause the processor to:
• in response to first input via the input device, transmit a request for a technical support service to a remote computing system, wherein the request for the technical support service comprises at least one of:
• a request for a software update for the testing device or a request for a live support session;
• and
• perform, at the computing device, one or more remote service actions associated with the technical support service.

A testing device to measure a mechanical property of a material or component, the testing device comprising:

• a computing device configured to obtain a measurement value related to the material or component under test, the computing device comprising:
• a display;
• an input device;
• a processor;
• and
• a memory coupled to the processor and storing computer readable instructions which, when executed by the processor, cause the processor to:
• in response to logging in an operator at the computing device, transmit data associated with the testing device to a remote computing system;
• in response to first input via the input device, transmit a request for a technical support service to a remote computing system;
• perform, at the computing device, one or more remote service actions associated with the technical support service.