Remote customer service system
AssigneeSharp Kabushiki Kaisha
InventorsHidenori ISHII, Kazuo Nishiura
Life of this patent
Estimating the term…
Abstract
A remote customer service system includes an acquiring device that acquires customer information including feature information indicating a feature of a customer who visits a store, a plurality of operator terminal devices used in an operation to provide customer service information to the customer by a plurality of operators capable of serving the customer, an operator selection device that selects one operator from the plurality of operators, and a store terminal device that presents the customer service information to the customer. In the operator selection device, a selector selects an operator suitable for the customer, based on the customer information and operator information stored in a storage and indicating characteristics of the operators.
Claims5
A remote customer service system comprising:
- an acquiring device that acquires customer information including feature information indicating a feature of a customer who visits a store;
- a plurality of operator terminal devices used in an operation to provide customer service information to the customer by a plurality of operators capable of serving the customer;
- an operator selection device that selects one operator from the plurality of operators;
- and
- a store terminal device installed in the store, communicating with one of the operator terminal devices used in the operation to provide the customer information by an operator selected by the operator selection device, receiving the customer service information from the operator terminal device, and providing the customer service information to the customer, wherein
- the operator selection device includes
- a storage that stores operator information indicating a characteristic of each of the plurality of operators, and
- a selector that selects, based on the customer information and the operator information, an operator having a characteristic suitable for the customer who corresponds to the customer information acquired by the acquiring device.
Dependencies are inferred from the claim text.