System and method for determining a real-time response based on an understanding of the conversational context

Abstract

A method can include upon receiving, from a computer network, a conversational input from a user device for a user, determining a context based on one or more contextual units. The one or more contextual units can be associated with immediate prior one or more conversational inputs relative to the conversational input. The method further can include determining an intent associated with the conversational input based on the context. Moreover, the method can include determining one or more entities associated with the conversational input based on the context and one or more expected entities determined based on one or more predefined conversation flows. The method additionally can include determining an output based on the intent and the one or more entities. The method also can include transmitting, via the computer network, the output to be displayed on the user device. Other embodiments are disclosed.

Dependencies are inferred from the claim text.