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US 2024/0205337 A1Published application
Systems for identifying the answering party of an automated voice call
AssigneeCapital One Services, LLC
InventorsAbdelkader Benkreira, Joshua Edwards, Michael Mossoba
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Abstract
Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.
Claims1
A method for automatically interfacing with an automated voicemail service, the method comprising:
- receiving audio data associated with a call to a user device associated with a user;
- detecting, from the audio data, one or more audible rings of an internal ring tone indicative of a pending attempt to connect the call;
- detecting, from the audio data, that the call is connected;
- determining a total number of the one or more audible rings that occurred before the call was answered;
- comparing the total number of the one or more audible rings to historical ring data associated with contact information associated with the call to determine a likelihood that the call has been answered by the automated voicemail service;
- and
- in response to determining the likelihood that the call has been answered by the automated voicemail service is greater than or equal to a predetermined threshold, outputting a voicemail-focused recording for the user.
4 more elements
Dependencies are inferred from the claim text.