# US 2024/0205178 A1 · Communication Session To Address On-Premises Conditions > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2024/0205178 A1 - Document ID: US20240205178A1 - Status: Published application - Kind: A1 - Application number: 18/591,609 - Filed: 2024-02-29 - Published: 2024-06-20 - Earliest claimed: 2022-04-01 - Assignees: Zoom Video Communications, Inc. - Applicants: Zoom Video Communications, Inc. - Inventors: Patrick John Jensen; Michael Adrian White - Web page: https://patentgrep.com/patent/US20240205178A1 ## CPC - H04L 41/0654: using network fault recovery (ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437) - H04L 51/046: Interoperability with other network applications or services - H04L 41/5009: Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF] - H04L 41/5061: characterised by the interaction between service providers and their network customers, e.g. customer relationship management - H04L 51/04: Real-time or near real-time messaging, e.g. instant messaging [IM] - H04L 51/214: using selective forwarding - H04L 51/48: Message addressing, e.g. address format or anonymous messages, aliases - H04L 41/024: {using relational databases for representation of network management data, e.g. managing via structured query language [SQL]} - H04L 41/0273: using web services for network management, e.g. simple object access protocol [SOAP] - H04L 41/0686: Additional information in the notification, e.g. enhancement of specific meta-data - H04L 41/147: for predicting network behaviour - H04L 41/16: using machine learning or artificial intelligence - H04L 41/22: comprising specially adapted graphical user interfaces [GUI] - H04L 51/224: providing notification on incoming messages, e.g. pushed notifications of received messages - H04L 51/56: Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract A server identifies a condition impacting communication services at a premises housing devices. The server transmits, to multiple devices of multiple respective administrators, a message indicating the condition. The server creates a communication session for addressing the condition. The server adds accounts associated with the multiple devices of the multiple administrators to the communication session. ## Claims ### Claim 1 A method, comprising: identifying a condition impacting communication services at a premises housing devices; transmitting, to multiple devices of multiple respective administrators, a message indicating the condition; creating a communication session for addressing the condition; and adding accounts associated with the multiple devices of the multiple administrators to the communication session. ### Claim 2 (depends on 1) The method of claim 1, wherein transmitting the message indicating the condition comprises: transmitting the message indicating the condition via a messaging application for real-time communication between two or more human-operated devices. ### Claim 3 (depends on 1) The method of claim 1, wherein the message includes one or more selectable elements each associated with a different action for addressing the condition. ### Claim 4 (depends on 1) The method of claim 1, wherein identifying the condition comprises invoking a webhook. ### Claim 5 (depends on 1) The method of claim 1, wherein identifying the condition comprises comparing a current status of an on-premises network device to a key performance indicator. ### Claim 6 (depends on 1) The method of claim 1, wherein the message comprises a JavaScript Object Notation (JSON) formatted message. ### Claim 7 (depends on 1) The method of claim 1, wherein the messaging application is associated with a software platform for providing the communication services at the premises housing the devices. ### Claim 8 (depends on 1) The method of claim 1, comprising: storing a data structure including conditions; and generating the message using the stored data structure. ### Claim 9 At least one non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising: identifying a condition impacting communication services at a premises housing devices; transmitting, to multiple devices of multiple respective administrators, a message indicating the condition; creating a communication session for addressing the condition; and adding accounts associated with the multiple devices of the multiple administrators to the communication session. ### Claim 10 (depends on 8) The at least one non-transitory computer readable medium of claim 8, wherein transmitting the message indicating the condition comprises: transmitting the message indicating the condition via a messaging application for communication between two or more human-operated devices. ### Claim 11 (depends on 8) The at least one non-transitory computer readable medium of claim 8, wherein the message includes one or more elements each associated with a different action for addressing the condition. ### Claim 12 (depends on 8) The at least one non-transitory computer readable medium of claim 8, wherein identifying the condition comprises invoking at least one webhook. ### Claim 13 (depends on 8) The at least one non-transitory computer readable medium of claim 8, wherein identifying the condition comprises comparing a current status of an on-premises network device to a performance indicator. ### Claim 14 (depends on 8) The at least one non-transitory computer readable medium of claim 8, wherein the messaging application is associated with a platform for providing communication services at the premises housing the devices. ### Claim 15 (depends on 8) The at least one non-transitory computer readable medium of claim 8, the operations comprising: storing a data structure including conditions, wherein the message is generated using the stored data structure. ### Claim 16 A system, comprising: memory hardware; and processing circuitry configured to execute instructions stored in the memory hardware to: identifying a condition impacting communication services at a premises housing devices; transmitting, to multiple devices of multiple respective administrators, a message indicating the condition; creating a communication session for addressing the condition; and adding accounts associated with the multiple devices of the multiple administrators to the communication session. ### Claim 17 (depends on 16) The system of claim 16, wherein transmitting the message indicating the condition comprises: transmitting the message indicating the condition via a messaging application for communication between two or more devices. ### Claim 18 (depends on 16) The system of claim 16, wherein the message includes one or more elements each associated with an action for addressing the condition. ### Claim 19 (depends on 16) The system of claim 16, wherein identifying the condition comprises invoking one or more webhooks. ### Claim 20 (depends on 16) The system of claim 16, wherein identifying the condition comprises comparing a current status of an on-premises network device to a stored indicator.