# US 2024/0203263 A1 · Real-time service provider progress monitoring > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2024/0203263 A1 - Document ID: US20240203263A1 - Status: Published application - Kind: A1 - Application number: 18/592,149 - Filed: 2024-02-29 - Published: 2024-06-20 - Earliest claimed: 2017-11-27 - Assignees: Uber Technologies, Inc. - Applicants: Uber Technologies, Inc. - Inventors: Ashley Quitoriano; Kevin Spieser; Parijat Mazumdar; Rei Chiang; Shicong Meng; Zhi Li - Web page: https://patentgrep.com/patent/US20240203263A1 ## CPC - G08G 1/205: {Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental} - H04W 4/029: Location-based management or tracking services - G08G 1/202: {Dispatching vehicles on the basis of a location, e.g. taxi dispatching} - G08G: TRAFFIC CONTROL SYSTEMS (guiding railway traffic, ensuring the safety of railway traffic B61L; arrangement of road signs or traffic signals E01F9/00; radar or analogous systems, sonar systems, lidar systems specially adapted for traffic control G01S13/91, G01S15/88, G01S17/88; {radar or analogous systems, sonar systems, lidar systems specially adapted for anti-collision purposes G01S13/93, G01S15/93, G01S17/93}) - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract A system can receive a request for transport from a computing device of a user and select a service provider to provide transport for the user to a destination location. The system can receive location data from the computing device of the service provider. After the service provider picks up the user, the system can determine whether the service provider progresses toward the destination location in accordance with a set of progress conditions. Based at least in part on determining that the service provider has not progressed toward the destination location in accordance with the set of progress conditions, the system can adjust a fare for providing transport for the user to the destination location. ## Claims ### Claim 1 A network computer system comprising: one or more processors; and a memory storing instructions that, when executed by the one or more processors, cause the network computer system to: receive, over one or more networks, a request for transport from a computing device of a user, the request including a pickup location; select a service provider to provide transport for the user to the pickup location; update a state of the service provider to indicate that the request has been accepted; receive, over the one or more networks, location data from the computing device of the service provider; based at least in part on the location data and upon the state of the service provider indicating that the request has been accepted, determine whether the service provider progresses toward the pickup location in accordance with a set of progress conditions; and based, at least in part, on determining that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions, generate a warning to be displayed on a user interface of the computing device of the service provider. ### Claim 2 (depends on 1) The network computer system of claim 1, wherein the location data indicates a real-time location of the service provider, and wherein the executed instructions cause the network computer system to monitor the real-time location of the service provider to determine whether the service provider progresses toward the pickup location in accordance with the set of progress conditions. ### Claim 3 (depends on 1) The network computer system of claim 1, wherein the warning notifies the service provider that the set of progress conditions are not being met. ### Claim 4 (depends on 1) The network computer system of claim 1, wherein the executed instructions further cause the network computer system to: transmit, over the one or more networks, a set of recommendations to the computing device of the service provider to encourage the service provider to meet the set of progress conditions. ### Claim 5 (depends on 4) The network computer system of claim 4, wherein the executed instructions cause the network computer system to further determine that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions based on the set of recommendations not being followed. ### Claim 6 (depends on 4) The network computer system of claim 4, wherein the set of recommendations comprise at least one of a route recommendation or one or more movement recommendations. ### Claim 7 (depends on 1) The network computer system of claim 1, wherein the executed instructions further cause the network computer system to: repeatedly determine, based on the location data, an estimated time of arrival (ETA) of the service provider to the pickup location; wherein the executed instructions cause the network computer system to determine that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions based on the repeatedly determined ETA of the service provider to the pickup location. ### Claim 8 (depends on 7) The network computer system of claim 7, wherein the executed instructions further cause the network computer system to: determine current traffic conditions within a service area in which the service provider operates; wherein the executed instructions cause the network computer system to further determine that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions based on the current traffic conditions. ### Claim 9 A non-transitory computer readable medium storing instructions that, when executed by one or more processors of a network computer system, cause the network computer system to: receive, over one or more networks, a request for transport from a computing device of a user, the request including a pickup location; select a service provider to provide transport for the user to the pickup location; update a state of the service provider to indicate that the request has been accepted; receive, over the one or more networks, location data from the computing device of the service provider; based at least in part on the location data and upon the state of the service provider indicating that the request has been accepted, determine whether the service provider progresses toward the pickup location in accordance with a set of progress conditions; and based, at least in part, on determining that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions, generate a warning to be displayed on a user interface of the computing device of the service provider. ### Claim 10 (depends on 9) The non-transitory computer readable medium of claim 9, wherein the location data indicates a real-time location of the service provider, and wherein the executed instructions cause the network computer system to monitor the real-time location of the service provider to determine whether the service provider progresses toward the pickup location in accordance with the set of progress conditions. ### Claim 11 (depends on 9) The non-transitory computer readable medium of claim 9, wherein the warning notifies the service provider that the set of progress conditions are not being met. ### Claim 12 (depends on 9) The non-transitory computer readable medium of claim 9, wherein the executed instructions further cause the network computer system to: transmit, over the one or more networks, a set of recommendations to the computing device of the service provider to encourage the service provider to meet the set of progress conditions. ### Claim 13 (depends on 12) The non-transitory computer readable medium of claim 12, wherein the executed instructions cause the network computer system to further determine that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions based on the set of recommendations not being followed. ### Claim 14 (depends on 12) The non-transitory computer readable medium of claim 12, wherein the set of recommendations comprise at least one of a route recommendation or one or more movement recommendations. ### Claim 15 (depends on 9) The non-transitory computer readable medium of claim 9, wherein the executed instructions further cause the network computer system to: repeatedly determine, based on the location data, an estimated time of arrival (ETA) of the service provider to the pickup location; wherein the executed instructions cause the network computer system to determine that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions based on the repeatedly determined ETA of the service provider to the pickup location. ### Claim 16 (depends on 15) The non-transitory computer readable medium of claim 15, wherein the executed instructions further cause the network computer system to: determine current traffic conditions within a service area in which the service provider operates; wherein the executed instructions cause the network computer system to further determine that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions based on the current traffic conditions. ### Claim 17 A computer-implemented method of real-time transport provider progress monitoring, the method being performed by one or more processors and comprising: receiving, over one or more networks, a request for transport from a computing device of a user, the request including a pickup location; selecting a service provider to provide transport for the user to the pickup location; updating a state of the service provider to indicate that the request has been accepted; receiving, over the one or more networks, location data from the computing device of the service provider; based at least in part on the location data and upon the state of the service provider indicating that the request has been accepted, determining whether the service provider progresses toward the pickup location in accordance with a set of progress conditions; and based, at least in part, on determining that the service provider has not progressed toward the pickup location in accordance with the set of progress conditions, generating a warning to be displayed on a user interface of the computing device of the service provider. ### Claim 18 (depends on 17) The method of claim 17, wherein the location data indicates a real-time location of the service provider, and wherein the one or more processors monitor the real-time location of the service provider to determine whether the service provider progresses toward the pickup location in accordance with the set of progress conditions. ### Claim 19 (depends on 17) The method of claim 17, wherein the warning notifies the service provider that the set of progress conditions are not being met. ### Claim 20 (depends on 17) The method of claim 17, further comprising: transmitting, over the one or more networks, a set of recommendations to the computing device of the service provider to encourage the service provider to meet the set of progress conditions.