Capturing and utilizing context data in cross-channel conversation service application communication sessions

A computer system for capturing and utilizing cross-channel context data in conversation service application communication sessions, the system comprising a computing device having a memory that stores computer-executable instructions and a processor that executes the computer-executable instructions to:

• establish a first communication session between a first conversation service application and a first remote computing device, the first conversation service application coupled to an orchestration utility of the computing device;
• detect, by the orchestration utility, an intent to transfer the first communication session to a second remote computing device;
• capture, by the orchestration utility, context data generated during the first communication session including a state of the first communication session;
• establish a second communication session between a second conversation service application and the second remote computing device, the second conversation service application coupled to the orchestration utility;
• and
• configure, by the orchestration utility, the second communication session based upon the context data, including synchronizing a state of the second communication session to the state of the first communication session.