Multi-level change request risk assessment system and method

An apparatus for assessing risk for a change request in a mobile communications in a mobile communications system, the apparatus comprising:

• a memory storing instructions;
• and
• at least one processor configured to execute the instructions to:
• receive a first user input from a user for creating the change request;
• determine a level of the change request, from among a plurality of predetermined levels associated with the mobile communications system;
• determine a risk assessment form corresponding to the determined level of the change request, from among a plurality of predetermined risk assessment forms respectively corresponding to the plurality of predetermined levels, wherein each of the plurality of predetermined risk assessment forms calculates a risk differently based on the plurality of predetermined levels;
• output the determined risk assessment form to the user;
• receive, from the user, a second user input regarding the change request to the risk assessment form;
• and
• determine a risk level of the change request based on the second user input.

A non-transitory computer-readable recording medium having record thereon instructions executable by at least one processor to perform a method for assessing risk for a change request in a mobile communications system, the method comprising:

• receiving a first user input from a user for creating the change request;
• determining a level of the change request, from among a plurality of predetermined levels associated with the mobile communications system;
• determining a risk assessment form corresponding to the determined level of the change request, from among a plurality of predetermined risk assessment forms respectively corresponding to the plurality of predetermined levels, wherein each of the plurality of predetermined risk assessment forms calculates a risk differently based on the plurality of predetermined levels;
• outputting the determined risk assessment form to the user;
• receiving, from the user, a second user input regarding the change request to the risk assessment form;
• and
• determining a risk level of the change request based on the second user input.