Information processing device and method

A store order handling system, comprising:

• an entrance terminal configured to receive a request for a table at a store;
• a plurality of order terminals, each located at one of a plurality of tables at the store and configured to receive customer orders from customers for items;
• a plurality of wait staff terminals configured to receive customer orders from customers for items and table status updates;
• and
• a store server connected to the entrance terminal, the plurality of order terminals, and the plurality of wait staff terminals via a network, the store server including:
• a storage unit;
• and
• a control unit configured to:
• calculate a congestion value for the store based on a number of presently occupied seats and a total number of seats in the store;
• identify whether the store is in an off-peak state when a congestion value is equal to or less than a first set value;
• acquire item provision information indicating whether an item ordered by a customer in the store has been provided to the customer;
• determine based on the acquired provision information whether all ordered items of customers at a table have been provided to the customers;
• and
• when the store is in the off-peak state, transmit a first coupon to the table for which all ordered items for the customers at the table have been provided to the customers, the first coupon granting a privilege associated with a placing of an additional order for an item.

A method for a store server device, the method comprising:

• calculating a congestion value for a store based on a number of presently occupied seats and a total number of seats in the store;
• identifying whether the store is in an off-peak state when a congestion value is equal to or less than a first set value;
• acquiring item provision information indicating whether an item ordered by a customer in the store has been provided to the customer;
• determining based on the acquired provision information whether all ordered items of customers at a table have been provided to the customers;
• and
• when the store is in the off-peak state, transmitting a first coupon to the table for which all ordered items for the customers at the table have been provided to the customers, the first coupon granting a privilege associated with a placing of an additional order of an item.