Automated correction of erroneous entry of alphanumeric item identifiers using distance evaluation

An apparatus comprising:

• at least one processing device comprising a processor coupled to a memory;
• the at least one processing device being configured to implement the following steps:
• obtaining at least one message sent by a user, wherein the at least one message comprises a first alphanumeric identifier of a given item associated with the user, wherein the first alphanumeric identifier of the given item comprises at least one error;
• obtaining an identifier of the user;
• identifying one or more second alphanumeric identifiers of one or more items associated with the identifier of the user, wherein the one or more second alphanumeric identifiers of the one or more items were associated with the identifier of the user prior to the obtaining the at least one message sent by the user;
• evaluating a distance of the first alphanumeric identifier of the given item from at least some of the one or more second alphanumeric identifiers of the one or more items;
• selecting a given one of the one or more second alphanumeric identifiers of the one or more items based at least in part on the distance;
• and
• initiating a processing of the at least one message using the selected second alphanumeric identifier.

A non-transitory processor-readable storage medium having stored therein program code of one or more software programs, wherein the program code when executed by at least one processing device causes the at least one processing device to perform the following steps:

• obtaining at least one message sent by a user, wherein the at least one message comprises a first alphanumeric identifier of a given item associated with the user, wherein the first alphanumeric identifier of the given item comprises at least one error;
• obtaining an identifier of the user;
• identifying one or more second alphanumeric identifiers of one or more items associated with the identifier of the user, wherein the one or more second alphanumeric identifiers of the one or more items were associated with the identifier of the user prior to the obtaining the at least one message sent by the user;
• evaluating a distance of the first alphanumeric identifier of the given item from at least some of the one or more second alphanumeric identifiers of the one or more items;
• selecting a given one of the one or more second alphanumeric identifiers of the one or more items based at least in part on the distance;
• and
• initiating a processing of the at least one message using the selected second alphanumeric identifier.