Delivery management device, delivery system, delivery management method, and storage medium storing delivery management program

A delivery management device comprising:

• processing circuitry
• to execute communication with a plurality of vehicles each of which autonomously travels in a previously set area and to output vehicle position information indicating a vehicle present position;
• and
• to issue commands to the plurality of vehicles based on map information indicating a map of the area, vehicle information indicating types of the plurality of vehicles, user information that includes information regarding a user terminal outputting user position information indicating a user present position and information regarding a user, and storage space information including a position of a storage space that can be used by the user,
• wherein upon receiving a delivery request for delivering a second parcel picked up from the user to the storage space, the processing circuitry
• selects one vehicle among the plurality of vehicles as a responsible vehicle based on one or more items of information out of contents of the delivery request, the map information, the vehicle information, the user information and the storage space information and makes the responsible vehicle move to the user present position while keeping track of the user in real time,
• receives a key entrustment completion notification indicating that a key of the storage space has been entrusted to the responsible vehicle and a pickup completion notification indicating that the second parcel has been loaded onto the responsible vehicle from the responsible vehicle,
• makes the responsible vehicle move to the storage space and receives a delivery completion notification indicating that the second parcel has been stored in the storage space and a locking completion notification indicating that the storage space has been locked by using the key, and
• makes the responsible vehicle move to the user present position again and receives a key return completion notification, indicating that the key has been returned to the user, from the responsible vehicle.

A delivery management method to be executed by a delivery management device including processing circuitry to execute communication with a plurality of vehicles each of which autonomously travels in a previously set area and to output vehicle position information indicating a vehicle present position, and to issue commands to the plurality of vehicles based on map information indicating a map of the area, vehicle information indicating types of the plurality of vehicles, user information that includes information regarding a user terminal outputting user position information indicating a user present position and information regarding a user, and storage space information including a position of a storage space that can be used by the user, the method comprising:

• upon receiving a delivery request for delivering a first parcel stored in the storage space locked to the user, selecting one vehicle among the plurality of vehicles as a responsible vehicle based on one or more items of information out of contents of the delivery request, the map information, the vehicle information, the user information and the storage space information and making the responsible vehicle move to the user present position while keeping track of the user in real time;
• receiving a key entrustment completion notification, indicating that a key of the storage space has been entrusted to the responsible vehicle, from the responsible vehicle;
• making the responsible vehicle move to the storage space and receiving a pickup completion notification, indicating that the first parcel stored in the storage space unlocked by using the key has been loaded onto the responsible vehicle, from the responsible vehicle;
• and
• making the responsible vehicle move to the user present position again and receiving a delivery & key return completion notification, indicating that the first parcel and the key have been taken out from the responsible vehicle, from the responsible vehicle.

A delivery management method to be executed by a delivery management device including processing circuitry to execute communication with a plurality of vehicles each of which autonomously travels in a previously set area and to output vehicle position information indicating a vehicle present position, and to issue commands to the plurality of vehicles based on map information indicating a map of the area, vehicle information indicating types of the plurality of vehicles, user information that includes information regarding a user terminal outputting user position information indicating a user present position and information regarding a user, and storage space information including a position of a storage space that can be used by the user, the method comprising:

• upon receiving a delivery request for delivering a second parcel picked up from the user to the storage space, selecting one vehicle among the plurality of vehicles as a responsible vehicle based on one or more items of information out of contents of the delivery request, the map information, the vehicle information, the user information and the storage space information and making the responsible vehicle move to the user present position while keeping track of the user in real time;
• receiving a key entrustment completion notification indicating that a key of the storage space has been entrusted to the responsible vehicle and a pickup completion notification indicating that the second parcel has been loaded onto the responsible vehicle from the responsible vehicle;
• making the responsible vehicle move to the storage space and receiving a delivery completion notification indicating that the second parcel has been stored in the storage space and a locking completion notification indicating that the storage space has been locked by using the key;
• and
• making the responsible vehicle move to the user present position again and receiving a key return completion notification, indicating that the key has been returned to the user, from the responsible vehicle.