Database systems with user-configurable automated metadata assignment
AssigneeSalesforce, Inc.
InventorsZachary Alexander, Yixin Mao
Life of this patent
Estimating the term…
Abstract
Database systems and methods are provided for assigning structural metadata to records and creating automations using the structural metadata. One method of assigning structural metadata to a group of conversation records involves receiving a user input modification pertaining to a group of semantically similar conversations, automatically reassigning a conversation to a different group of semantically similar conversations based on its representative utterance in a manner that is influenced by the user input modification, and automatically updating, at a database system, a record associated with the conversation to include metadata identifying the different group of semantically similar conversations.
Claims20
A method comprising:
- receiving user input including a modification to at least one of a plurality of groups of semantically similar conversations, a respective group of the plurality of groups comprising a subset of conversations assigned to the respective group based on a respective representative utterance associated with the respective conversation of the subset of conversations;
- automatically reassigning a first conversation of the subset of conversations to a different group of the plurality of groups based on the representative utterance associated with the first conversation in a manner that is influenced by the modification;
- and
- automatically updating, at a database system, a record associated with the first conversation to include metadata identifying the different group of semantically similar conversations.
At least one non-transitory machine-readable storage medium that provides instructions that, when executed by at least one processor, are configurable to cause the at least one processor to perform operations comprising:
- receiving user input including a modification to at least one of a plurality of groups of semantically similar conversations, a respective group of the plurality of groups comprising a subset of conversations assigned to the respective group based on a respective representative utterance associated with the respective conversation of the subset of conversations;
- automatically reassigning a first conversation of the subset of conversations to a different group of the plurality of groups based on the representative utterance associated with the first conversation in a manner that is influenced by the modification;
- and
- automatically updating a record associated with the first conversation to include metadata identifying the different group of semantically similar conversations.
A computing system comprising:
- at least one non-transitory machine-readable storage medium that stores software;
- and
- at least one processor, coupled to the at least one non-transitory machine-readable storage medium, to execute the software that implements a conversation mining service and that is configurable to perform operations comprising:
- receiving user input including a modification to at least one of a plurality of groups of semantically similar conversations, a respective group of the plurality of groups comprising a subset of conversations assigned to the respective group based on a respective representative utterance associated with the respective conversation of the subset of conversations;
- automatically reassigning a first conversation of the subset of conversations to a different group of the plurality of groups based on the representative utterance associated with the first conversation in a manner that is influenced by the modification;
- and
- automatically updating a record associated with the first conversation to include metadata identifying the different group of semantically similar conversations.
Dependencies are inferred from the claim text.