Building Bots from Raw Logs and Computing Coverage of Business Logic Graph

A system comprising:

• data processing hardware;
• and
• memory hardware in communication with the data processing hardware, the memory hardware storing instructions that when executed on the data processing hardware cause the data processing hardware to perform operations comprising:
• receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input;
• receiving a logic model comprising a plurality of responses, each response of the plurality of responses representing a potential reply to the customer input;
• selecting, based on the agent input, a response from the plurality of responses of the logic model;
• determining that a similarity score between the selected response and the agent input satisfies a similarity threshold;
• and
• based on determining that the similarity score between the selected response and the agent input satisfies the similarity threshold, training a machine learning model using the customer input and the selected response.