Assistance system, assistance method, and recording medium for assisting in identifying topic in conversation between customer and operator
AssigneeNEC Corporation
InventorYuri KAWAMOTO
Life of this patent
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Abstract
An assistance system includes: a memory storing instructions; and one or more processors configured to execute the instructions to: acquire conversation data of a conversation between a customer and an operator; extract, from the conversation data, a characteristic of a store clerk who is a topic of the conversation; search for a store clerk having a characteristic corresponding to the extracted characteristic of the store clerk from among store clerks who work at a store; and cause a display device to display information regarding the searched store clerk.
Claims12
An assistance system comprising:
- a memory storing instructions;
- and
- one or more processors configured to execute the instructions to:
- acquire conversation data of a conversation between a customer and an operator;
- extract, from the conversation data, a characteristic of a store clerk who is a topic of the conversation;
- search for a store clerk having a characteristic corresponding to the extracted characteristic of the store clerk from among store clerks who work at a store;
- and
- cause a display device to display information regarding the searched store clerk.
An assistance method executed by a computer, the assistance method comprising:
- acquiring conversation data of a conversation between a customer and an operator;
- extracting, from the conversation data, a characteristic of a store clerk who is a topic of the conversation;
- searching for a store clerk having a characteristic corresponding to the extracted characteristic of the store clerk from among store clerks who work at a store;
- and
- causing a display device to display information regarding the searched store clerk.
A non-transitory computer-readable recording medium that records a program for causing a computer to execute:
- acquiring conversation data of a conversation between a customer and an operator;
- extracting, from the conversation data, a characteristic of a store clerk who is a topic of the conversation;
- searching for a store clerk having a characteristic corresponding to the extracted characteristic of the store clerk from among store clerks who work at a store;
- and
- causing a display device to display information regarding the searched store clerk.
Dependencies are inferred from the claim text.