Support and Preventative Maintenance of Internet of Things Devices

A process for supporting Internet of Things (IOT) devices comprising:

• establishing a remote connection with a first IoT device experiencing a first problem through a proxy app running on a user's smartphone;
• establishing a peer-to-peer connection between a smartphone proxy app and a remote AI engine;
• causing the proxy app to scan the first IoT device and to establish a wireless connection between the smartphone and the first IoT device;
• issuing instructions from the remote AI engine to the smartphone proxy app to solicit or receive data from the first IoT device, thus determining first problem characteristics of the first IoT device;
• and
• based on the solicited or received data from the first IoT device, adjusting or configuring the status of the first IoT device under the control of the AI engine to address and resolve the first problem;
• causing proxy apps on a multiplicity of smartphones to interrogate second IoT devices to identify second IoT devices having the first problem characteristics;
• and
• adjusting or configuring the second IoT devices in the same manner as said adjusting or configuring of the first IoT device to anticipate and avoid the first problem occurring on the second IoT devices.

A process for supporting Internet of Things (IOT) devices, comprising:

• establishing a remote connection with a first IoT device through a proxy app running on a first user's smartphone;
• diagnosing a problem on the first IoT device and a first set of conditions associated with the problem;
• remotely adjusting the first IoT device to resolve the problem utilizing a first solution;
• utilizing a plurality of proxy apps running on a plurality of second users' smartphones to automatically query a plurality of second IoT devices when each of said plurality of second IoT devices comes close enough to said second user's smartphone to establish a wireless connection, to determine whether conditions similar to the first set of conditions exist at each of said plurality of second IoT devices and thereby identify potentially problematic devices;
• and
• remotely adjusting each of the identified potentially problematic devices to implement the first solution thereon.