Systems and methods for advanced message handling

An intelligent message routing system comprising:

• one or more processors, one or more computer readable storage devices, and a plurality of program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors, when executed by the one or more processors, the plurality of program instructions cause the one or more processors to:
• receive a first message to be transmitted to a participant, wherein the first message includes a first conversation identifier signifying a first conversation with the participant;
• determine a first channel to transmit the first message to the participant;
• transmit the first message over the first channel;
• receive a second message to be transmitted to the participant, wherein the second message includes a second conversation identifier signifying a second conversation with the participant, wherein the first conversation and the second conversation are different, and wherein the first conversation and the second conversation are occurring substantially simultaneously;
• determine a second channel to transmit the second message to the participant, wherein the first channel and the second channel are different;
• and
• transmit the second message over the second channel.