Artificial intelligence for communication mode suggestion

A computer system for generating a communication mode suggestion, the computer system comprising:

• one or more processors, one or more computer-readable memories, and program instructions stored on at least one of the one or more computer-readable memories for execution by at least one of the one or more processors to cause the computer system to:
• receive a communication request from a first user to communicate with a second user;
• input the received communication request to a first machine learning model, the first machine learning model having been trained with historical usage of the second user for communication of responses across multiple communication platforms, wherein the trained first machine learning model generates the communication mode suggestion in response to receiving the received communication request as an input;
• and
• transmit the communication mode suggestion for presentation to the first user.

A computer program product for generating a communication mode suggestion, the computer program product comprising a computer-readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to:

• receive a communication request from a first user to communicate with a second user;
• input the received communication request to a first machine learning model, the first machine learning model having been trained with historical usage of the second user for communication of responses across multiple communication platforms, wherein the first trained machine learning model generates the communication mode suggestion in response to receiving the received communication request as an input;
• and
• transmit the communication mode suggestion for presentation to the first user.