US 2024/0177183 A1Published application

Systems and methods for improved user experience results analysis

AssigneeUserzoom Technologies, Inc.

InventorsLaura Bernabe Miguel, Matthieu Kieffer, Adrien Chuttarsing

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Abstract

Systems and methods for improving the analysis of results from a user experience study are provided. In some embodiments, study results are converted into text if needed. The text is segmented, and qualifiers and entity pairs are identified within the text (semantic analysis). Sentiment for these pairs is also determined. This information is utilized to generate one or more of different analyses of the study results. This includes, for example, the automatic generation of video and/or text clips from the study results that are of greatest interest to the user. This is performed by scoring certain keywords in the segments, generating the clips based upon the scores, and then filtering using trained machine learning models. Another analysis includes the generation of a semantic matrix with sentiment color coding. Intensity of the color may be defined by the frequency the entity-qualifier pair occurs.

Claims14

Dependent claims

A method for analyzing study results for a user experience (UX) study comprising:

storing information in a standardized format in a network based non-transitory storage device having insights stored thereon;
providing remote access to participants over a network so that any one of the participants can provide study results in real-time, wherein the one of the participants provides the study results in a non-standardized format dependent upon the hardware and software platform used by the one of the participants;
converting, by a server, the non-standardized study results into a standardized format, using at least one artificial intelligence (AI) model by:
segmenting at least one text from the study results into a plurality of segments of information;
identifying at least one entity and qualifier in the plurality of segment of information;
converting the at least one entity and qualifier into at least one semantic pair;
and
identifying a sentiment for each of the at least one semantic pair;
generating an updated insight by synthesizing the at least one the semantic pair and sentiment;
automatically generating a message with the updated insight;
and
transmitting the message to at least one UX researcher over the network so the UX researcher has real-time access to the updated insight.

9 more elements

Dependencies are inferred from the claim text.