Interpretation Workflows for Machine Learning-Enabled Event Tree-Based Diagnostic and Customer Problem Resolution

A computer-readable storage medium comprising computer-executable instructions that, when executed by a processor, cause the processor to perform operations comprising:

• receiving a workflow construction specification derived from a machine learning-enabled event tree, wherein the machine learning-enabled event tree is generated for use by a customer service agent to resolve a customer problem, and wherein the workflow construction specification comprises at least one object representing a navigation path through the machine learning-enabled event tree assisted by machine learning;
• creating, based at least on part on the workflow construction specification and at least one policy, a set of workflow creation commands;
• generating a workflow visualization interpretation file based upon the set of workflow creation commands, wherein the workflow visualization interpretation file identifies how the machine learning-enabled event tree derived a root cause of the customer problem;
• and
• presenting the workflow visualization interpretation file to the customer service agent.

A system comprising:

• a processor;
• and
• a memory comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising
• receiving a workflow construction specification derived from a machine learning-enabled event tree, wherein the machine learning-enabled event tree is generated for use by a customer service agent to resolve a customer problem, and wherein the workflow construction specification comprises at least one object representing a navigation path through the machine learning-enabled event tree assisted by machine learning,
• creating, based at least on part on the workflow construction specification and at least one policy, a set of workflow creation commands,
• generating a workflow visualization interpretation file based upon the set of workflow creation commands, wherein the workflow visualization interpretation file identifies how the machine learning-enabled event tree derived a root cause of the customer problem, and
• presenting the workflow visualization interpretation file to the customer service agent.