Systems and methods for ensuring quality of care services

A computerized method of matching a service provider to a recipient, the method comprising:

• accessing a database, by a server, for historic home care provider profile information from a first plurality of home care providers,
• accessing the database, by the server, for historic home care recipient profile information from a plurality of recipients;
• accessing the database, by the server, for historical feedback comprising ratings from the first plurality of home care providers regarding the home care recipients and ratings from the plurality of home care recipients on the quality of a delivered home care service by the home care providers;
• correlating by the server the ratings from the plurality of home care providers to profile information for the home care recipients, and correlate the ratings from the home care recipients to profile information for the home care providers to generate an in-demand profile by weighting attributes of providers by their impact on satisfaction of the recipient for a given recipient profile based upon recipient feedback;
• filtering by the server a second plurality of home care providers by physical distance from a recipient and by needed qualifications to generate a first subset of providers;
• accessing the database, by the server, for home care provider profile information from the first subset of home care providers;
• computing, by the server, a degree of difference between each of the first subset of home care provider's profile and that of an in-demand profile;
• comparing, by the server, the degree of difference for each of the first subset of home care provider against a threshold, wherein the threshold is dynamic and changes based upon the size of the first subset of home care providers, wherein as the first subset of home care providers is larger the threshold increases and as the first subset of home care providers gets smaller the threshold decreases;
• selecting, by the server, a second subset of home care providers from the first subset of home care providers with degree of difference above the threshold;
• accessing the database, by the server, for recipient profile information from a recipient;
• calculate a compatibility score between, by the server, the recipient to at least one of the home care providers in the second subset of home care providers correlations for trends found in the home care provider profile information and the recipient profile information;
• and
• selecting a home care provider from the at least one home care providers when the home care provider compatibility score is above a threshold;
• collecting feedback on from the home care provider and the recipient;
• normalizing feedback provided by the recipient by:
• modifying the score by a modifier calculated based upon average scores across multiple experiences to generate a modified score;
• generating a decay factor based upon level of exposure between the recipient and the home care provider and artificial intelligence modeling of the degree of cognitive impairment of the recipient based upon medical and care notes;
• discounting the modified score by the decay factor to generate a decayed score;
• and
• combining the decayed score with an average score for the home care provider to generate the normalized feedback;
• and
• adjusting services delivered based upon the normalized feedback.