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AssigneeZendesk, Inc.
InventorsCiarán Archer, Chaminda Peiris, Nguyen Anh Tuan, Fernando Rincon Martin, Khoa Dang Bui, John Clifford
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A system and methods are provided for matching electronic tasks with actors able to process and complete the tasks, without polling. When a new task is received and no qualified actor is available, instead of repeatedly polling or querying actors, a task event is emitted that describes the task by criteria that can be used to match the task to a qualified actor. Similarly, when an actor becomes available and no suitable task is pending, instead of repeatedly polling or querying pending tasks, a corresponding actor event is emitted. Consumers of the events therefore attempt to match a pending task and an available actor only when there is a change to the tasks and/or the available actors.
A method of matching electronic tasks to actors able to process the tasks, the method comprising:
A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform a method of method of matching electronic tasks to actors able to process the tasks, the method comprising:
A system for matching electronic tasks to actors able to process the tasks, comprising:
Dependencies are inferred from the claim text.