US 2024/0176779 A1 · Integrative Configuration For Bot Behavior And Database Behavior

Abstract

Routines are used to connect bot queries entered via a bot interface and database queries executed on a database. Each routine is associated with routine configurations, including (a) query attributes associated with bot queries that trigger the routine, (2) a database query executed or to be executed for the routine, and/or (3) display settings for displaying information returned from the database query in a bot response. Each routine is configured to generate an output structured data object (SDO) indicating information returned from the database query and the display settings applicable to the information. The output SDOs from the various routines are transmitted to the bot application via a single API endpoint. The routine configurations are entered by a design user through one or more design user interfaces rendered by an integrative configuration application module.

Claims20

Dependent claims

One or more non-transitory computer-readable media comprising computer-executable instructions that, when executed by one or more processors, cause performance of operations, comprising:

displaying a chatbot configuration interface for mapping query attributes to at least one of a plurality of routines;
receiving a first set of one or more user inputs via the chatbot configuration interface, wherein the first set of one or more user inputs maps a first routine, of the plurality of routines, to at least a first query attribute;
storing a first mapping between the first routine and the first query attribute;
configuring, based on the first mapping, a database system to select the first routine from the plurality of routines for executing queries associated with the first query attribute;
wherein the database system receives a first query associated with the first query attribute and selects the first routine from the plurality of routines for executing the first query based at least in part on the first query being associated with the first query attribute.

2 more elements

A method, comprising:

displaying a chatbot configuration interface for mapping query attributes to at least one of a plurality of routines;
receiving a first set of one or more user inputs via the chatbot configuration interface, wherein the first set of one or more user inputs maps a first routine, of the plurality of routines, to at least a first query attribute;
storing a first mapping between the first routine and the first query attribute;
configuring, based on the first mapping, a database system to select the first routine from the plurality of routines for executing queries associated with the first query attribute;
wherein the database system receives a first query associated with the first query attribute and selects the first routine from the plurality of routines for executing the first query based at least in part on the first query being associated with the first query attribute;
wherein the method is performed by at least one device including a hardware processor.

3 more elements

A system, comprising:

at least one hardware processor;
wherein the system is configured to execute operations, using the at least one hardware processor, the operations comprising:
displaying a chatbot configuration interface for mapping query attributes to at least one of a plurality of routines;
receiving a first set of one or more user inputs via the chatbot configuration interface, wherein the first set of one or more user inputs maps a first routine, of the plurality of routines, to at least a first query attribute;
storing a first mapping between the first routine and the first query attribute;
configuring, based on the first mapping, a database system to select the first routine from the plurality of routines for executing queries associated with the first query attribute;
wherein the database system receives a first query associated with the first query attribute and selects the first routine from the plurality of routines for executing the first query based at least in part on the first query being associated with the first query attribute.

4 more elements

Dependencies are inferred from the claim text.

Integrative Configuration For Bot Behavior And Database Behavior

Life of this patent

Integrative Configuration For Bot Behavior And Database Behavior

Life of this patent

Abstract

Claims20