Software error state resolution through task automation

A computer program product comprising one or more computer readable storage media having program instructions collectively stored on the one or more computer readable storage media, the program instructions executable to:

• save data logs from a plurality of user devices;
• create a knowledge corpus based on the data logs;
• create a remediation library based on the knowledge corpus, wherein each entry in the remediation library includes data defining a respective error state from the knowledge corpus and user actions associated with the respective error state;
• detect a real time error state in one of the user devices;
• identify an entry in the remediation library based on the real time error state in the one of the user devices;
• and
• cause the one of the user devices to display a message indicating the actions included in the identified entry in the remediation library.

A system comprising:

• a processor set, one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable to:
• save data logs from a plurality of user devices;
• create a knowledge corpus based on the data logs;
• create a remediation library based on the knowledge corpus, wherein each entry in the remediation library includes data defining a respective error state from the knowledge corpus and user actions associated with the respective error state;
• detect a real time error state in one of the user devices;
• identify an entry in the remediation library based on the real time error state in the one of the user devices;
• and
• cause the one of the user devices to display a message indicating the actions included in the identified entry in the remediation library.