Automatic detection of robotic process automation trigger events

A computer program product comprising one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by a processor to cause the processor to perform operations comprising:

• classifying a first incoming communication message as having an instruction classification based at least in part on a first natural language processing (NLP) analysis of natural language text of the incoming communication message, wherein the first incoming communication message is addressed to a first user;
• extracting, responsive to classifying the first incoming communication message as having the instruction classification, user operations as a workflow dataset;
• clustering the workflow dataset into a task cluster with other similar workflow datasets representative of previously extracted user operations;
• designating the instruction classification as a trigger event based at least in part on the first NLP analysis;
• and
• generating a robotic process automation (RPA) bot script that comprises program instructions executable by a processor to cause the processor to perform operations that automate the user operations in response to the trigger event.

A computer system comprising a processor and one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by the processor to cause the processor to perform operations comprising:

• classifying a first incoming communication message as having an instruction classification based at least in part on a first natural language processing (NLP) analysis of natural language text of the incoming communication message, wherein the first incoming communication message is addressed to a first user;
• extracting, responsive to classifying the first incoming communication message as having the instruction classification, user operations as a workflow dataset;
• clustering the workflow dataset into a task cluster with other similar workflow datasets representative of previously extracted user operations;
• designating the instruction classification as a trigger event based at least in part on the first NLP analysis;
• and
• generating a robotic process automation (RPA) bot script that comprises program instructions executable by a processor to cause the processor to perform operations that automate the user operations in response to the trigger event.