Method for operating an elevator installation, passenger guiding system for an elevator installation and elevator installation

A method for operating an elevator installation, the method comprising the steps of:

• receiving a destination call of a passenger at a control unit, wherein the destination call defines a trip from a boarding floor to a destination floor;
• selecting an elevator car from a set of available elevator cars for transporting the passenger, wherein the selected elevator car is such that elevator car spacing rules that apply to passengers in the selected elevator car are observed;
• determining an arrival time of the selected elevator car at the boarding floor, and determining an arrival time of the passenger at an elevator landing corresponding to the selected elevator car on the boarding floor;
• directing, when the arrival time of the passenger at the elevator landing precedes the arrival time of the selected elevator car by a defined margin, the passenger to a waiting zone of a set of available waiting zones, wherein the waiting zone is selected such that waiting zone spacing rules that apply to passengers in the waiting zone are observed;
• moving the selected elevator car to the boarding floor;
• and
• directing the passenger to the elevator landing for transporting the passenger from the boarding floor to the destination floor in the selected elevator car.

A passenger guiding system for an elevator installation, the elevator installation having a set of elevator cars, the passenger guiding system comprising:

• a user interface unit adapted for receiving a destination call of a passenger, wherein the destination call defines a trip from a boarding floor to a destination floor in the elevator installation;
• a control unit adapted for designating a selected elevator car from the set of elevator cars to transport the passenger such that elevator car spacing rules that apply to passengers in the selected elevator car are observed, and for calling the selected elevator car to the boarding floor;
• a passenger direction unit defining a set of waiting zones;
• wherein the passenger direction unit determines an arrival time of the selected elevator car at the boarding floor, and an arrival time of the passenger at an elevator landing corresponding to the selected elevator car on the boarding floor;
• wherein the passenger direction unit directs, when the arrival time of the passenger at the elevator landing precedes the arrival time of the selected elevator car by a defined margin, the passenger to a selected waiting zone of the set of waiting zones, the waiting zone being selected such that waiting zone spacing rules are observed;
• and
• wherein the passenger direction unit directs, when the arrival time of the passenger at the elevator landing does not precede the arrival time of the selected elevator car by the defined margin, the passenger to the elevator landing.