Real-time linguistic and acoustic detection for context-rich notifications and coaching

A method of providing real-time contextual event notifications to a user during an audio interaction, the method comprising:

• receiving, by an API gateway component, event messages from a source over a socket connection, the event messages comprising information relating to one of a linguistic event or an acoustic event and an application event;
• authenticating, by the API gateway component, the event messages using a token that is contained within a header;
• processing, by a managed streaming component, the event messages to determine a context to generate event notifications, wherein the context is determined based on the linguistic event or the acoustic event and the application event;
• and
• communicating event notifications to a client management service (CMS) that determines a target client to receive the event notifications.

A non-transitory computer readable medium comprising instructions that, when executed by one or more processors of a computing device, cause the computing device to:

• analyze audio data during an audio interaction to detect an audio event, wherein the audio event includes at least one of a linguistic event or an acoustic event;
• enrich the audio event with contextual data from one or more additional data streams responsive to the detection of the audio event;
• generate a notification based on the enriched audio event during the audio interaction;
• and
• present the notification to a user via a user interface.