System and method for workflow management
AssigneeMetropolitan Life Insurance Co.
InventorsDenise Cartledge, Henry A. Danis, Jay Jacobus, Susan Burke, Michele Millington, Salvador Sierra, Gwen Smith
Life of this patent
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Abstract
A system includes a data storage medium to store a plurality of user profiles and at least one work project, each of the work project including at least one task that is characterized by a task definition, and a processor to receive a request for work from a user, the processor including a task management engine to allocate the at least one task to the user based on the user profile and the task definition in response to the request for work.
Claims21
1-21. (canceled)
A system, comprising:
- a data storage medium configured to store a plurality of profiles of users of an organization and a plurality of tasks;
- and
- a processor programmed to:
- provide remote access to a first user of the organization over a network through a graphical user interface, the first user having a first user profile;
- determine the first user profile indicates the first user does not have any active tasks;
- based on determining the first user does not have any active tasks, automatically activate a button for initiating a request for work in the graphical user interface;
- identify tasks associated with the first user profile from the plurality of tasks stored in the data storage medium after the first user clicks the button to initiate the request for work;
- automatically group the identified tasks into a task set, the task set having a preferred sequence of tasks to be completed;
- display a sequenced task set list to the first user via the graphical user interface based on the preferred sequence of tasks to be completed;
- automatically allocate a first task of the sequenced task set list to the first user via the graphical user interface;
- update the first user profile to indicate the first user has an active task based on allocating the first task to the first user;
- and
- automatically deactivate the button for initiating the request for work upon updating the first user profile to indicate the first user has the active task.
A method, comprising:
- providing remote access to a first user of an organization over a network through a graphical user interface, the first user having a first user profile;
- determining the first user profile indicates the first user does not have any active tasks;
- based on determining the first user does not have any active tasks, automatically activating a button for initiating a request for work in the graphical user interface;
- identifying tasks associated with the first user profile from a plurality of tasks stored in a data storage medium after the first user clicks the button to initiate the request for work;
- automatically grouping the identified tasks into a task set, the task set having a preferred sequence of tasks to be completed;
- displaying a sequenced task set list to the first user via the graphical user interface based on the preferred sequence of tasks to be completed;
- automatically allocating a first task of the sequenced task set list to the first user via the graphical user interface;
- updating the first user profile to indicate the first user has an active task based on allocating the first task to the first user;
- and
- automatically deactivating the button for initiating the request for work upon updating the first user profile to indicate the first user has the active task.
A tangible, non-transitory, computer-readable medium having instructions encoded thereon, the instructions, when executed by a processor, are operable to:
- provide remote access to a first user of an organization over a network through a graphical user interface, the first user having a first user profile;
- determine the first user profile indicates the first user does not have any active tasks;
- based on determining the first user does not have any active tasks, automatically activate a button for initiating a request for work in the graphical user interface;
- identify tasks associated with the first user profile from a plurality of tasks stored in a data storage medium after the first user clicks the button to initiate the request for work;
- automatically group the identified tasks into a task set, the task set having a preferred sequence of tasks to be completed;
- display a sequenced task set list to the first user via the graphical user interface based on the preferred sequence of tasks to be completed;
- automatically allocate a first task of the sequenced task set list to the first user via the graphical user interface;
- update the first user profile to indicate the first user has an active task based on allocating the first task to the first user;
- and
- automatically deactivate the button for initiating the request for work upon updating the first user profile to indicate the first user has the active task.
Dependencies are inferred from the claim text.