Domain expert predictor
OwnerRamanandan Nambannor Kunnath, Rohit Pradeep Shettyinventors
Life of this patent
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Abstract
Disclosed are various approaches for predicting a domain expert. In one such embodiment, application usage data corresponding to conversations between users of a collaboration messaging service on a particular topic is obtained and used to generate a knowledge graph representing the users involved in the conversations on the particular topic. Thus, based on the knowledge graph, at least one user can be identified as a domain expert for the particular topic, wherein the at least one user is represented in the knowledge graph.
Claims20
An expert prediction system comprising:
- at least one computing device;
- at least one application executed by the at least one computing device, wherein the at least one application causes the at least one computing device to at least:
- obtain application usage data corresponding to conversations between users of a collaboration messaging service on a particular topic;
- generate from the application usage data a knowledge graph representing the users involved in the conversations on the particular topic;
- obtain a request to provide a domain expert for the particular topic, the request received from a front-end interface to the at least one application;
- and
- based on the knowledge graph, provide at least one user as a domain expert to the front-end interface, wherein the at least one user is represented in the knowledge graph.
A non-transitory computer-readable medium comprising machine-readable instructions, wherein the instructions, when executed by at least one processor, cause a computing device to at least:
- obtain application usage data corresponding to conversations between users of a collaboration messaging service on a particular topic;
- generate from the application usage data a knowledge graph representing a team of users that are involved in the conversations on the particular topic;
- obtain a request to provide a domain expert for the particular topic within the team of users from a client device;
- and
- based on the knowledge graph for the team of users, provide at least one user as a domain expert to the client device, wherein the at least one user is represented in the knowledge graph.
A method comprising:
- obtaining, via a computing device, application usage data corresponding to conversations between users of a collaboration messaging service on a particular topic;
- generating, via the computing device, from the application usage data a knowledge graph representing the users involved in the conversations on the particular topic;
- obtaining, via the computing device, a request to provide a domain expert for the particular topic;
- and
- based on the knowledge graph, providing, via the computing device, at least one user as a domain expert to a client device, wherein the at least one user is represented in the knowledge graph.
Dependencies are inferred from the claim text.