Playback of user website interactions related to user feedback

A system comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, cause the system to perform operations comprising:
• receiving, from a first client device, user activity data associated with interactions by a first user with a website displayed on the first client device, wherein the website comprises a plurality of webpages displayed during a first session;
• receiving, from the first client device, feedback data that comprises feedback including a text input or a rating from the first user of the first client device on contents of website or the interactions by the first user with the website, wherein the feedback data is associated with the website and the first session;
• causing a feedback list user interface to be displayed on a display device, the feedback list user interface comprising a plurality of feedback entries including a first feedback entry, the first feedback entry comprising the feedback data associated with the website and the first session;
• in response to receiving a selection of the first feedback entry,
• causing a feedback entry detail user interface to be displayed on the display device, the feedback entry detail user interface including information on the first session, the feedback data comprising the text input from the first user or the rating from the first user, and a playback selectable item;
• and
• in response to receiving a selection of the playback selectable item,
• causing a playback user interface to be displayed on the display device, the playback user interface including a video comprising a visualization of interactions by the first user with the website that cause the first user to provide the feedback data during the first session,
• wherein the playback user interface comprises a recording timeline associated with the visualization that includes a feedback marker that indicates a time in the visualization that the first user provides the feedback data,
• wherein the visualization of interactions by the first user with the website is generated based on the user activity data associated with the first user.

A non-transitory computer-readable storage medium, the computer-readable storage medium including instructions that when executed by a computer, cause the computer to perform operations comprising:

• receiving, from a first client device, user activity data associated with interactions by a first user with a website displayed on the first client device, wherein the website comprises a plurality of webpages displayed during a first session;
• receiving, from the first client device, feedback data that comprises feedback including a text input or a rating from the first user of the first client device on contents of website or the interactions by the first user with the website, wherein the feedback data is associated with the website and the first session;
• causing a feedback list user interface to be displayed on a display device, the feedback list user interface comprising a plurality of feedback entries including a first feedback entry, the first feedback entry comprising the feedback data associated with the website and the first session;
• in response to receiving a selection of the first feedback entry,
• causing a feedback entry detail user interface to be displayed on the display device, the feedback entry detail user interface including information on the first session, the feedback data comprising the text input from the first user or the rating from the first user, and a playback selectable item;
• and
• in response to receiving a selection of the playback selectable item,
• causing a playback user interface to be displayed on the display device, the playback user interface including a video comprising a visualization of interactions by the first user with the website that cause the first user to provide the feedback data during the first session,
• wherein the playback user interface comprises a recording timeline associated with the visualization that includes a feedback marker that indicates a time in the visualization that the first user provides the feedback data,
• wherein the visualization of interactions by the first user with the website is generated based on the user activity data associated with the first user.