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AssigneeOptum, Inc.
InventorsBrent A. Mundie, Natraj Patil, Roger D. Dowell, Joseph M. Scavone, Barrett D. Santi
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Various embodiments of the present invention provide methods, apparatuses, systems, computing devices, computing entities, and/or the like for facilitating efficient and effective automated interactions with IVR systems. For example, various embodiments of the present invention provide methods, apparatuses, systems, computing devices, computing entities, and/or the like for facilitating efficient and effective automated interactions with IVR systems using voice prompt classification machine learning models, IVR navigation tree data objects, resource allocation shares for resource utilization categories, and automated IVR session queues for resource utilization categories.
A computer-implemented method for enabling an automated interactive voice response (IVR) session between an IVR system and an automated IVR interaction system, the computer-implemented method comprising:
An apparatus for enabling an automated interactive voice response (IVR) session between an IVR system and an automated IVR interaction system, the apparatus comprising at least one processor and at least one memory including program code, the at least one memory and the program code configured to, with the processor, cause the apparatus to at least:
A computer program product for enabling an automated interactive voice response (IVR) session between an IVR system and an automated IVR interaction system, the computer program product comprising at least one non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions configured to:
Dependencies are inferred from the claim text.