Implicitly Associating User Intents to Agent Selected Responses

A system for implicitly associating user intents to agent selected responses, comprising:

• a merchant server configured to operate and manage a web site;
• a plurality of customer devices configured to provide input text messages;
• and
• a server electronically connected to the merchant server and the plurality of customer devices, the server configured to:
• receive a first input text message from a user;
• display the first input text message to an agent;
• receive a first response to the first input text message from the agent;
• compute a first intent with the first input text message;
• prompt the agent whether to associate the first response with the computed first intent of the first input text message;
• and
• record the first response with the computed first intent of the first input message when the agent indicates an association between the first response with the computed first intent of the first input message.