Methods, mediums, and systems for responding to a user service prompt

A non-transitory computer-readable storage medium, the computer-readable storage medium including instructions that when executed by a computer, cause the computer to:

• receive, based on a group messaging interaction between a plurality of participants of a group messaging thread in a messaging application, a user service prompt comprising natural language, wherein the user service prompt represents a user intent having a confidence score exceeding a predefined threshold;
• compare the user intent represented by the user service prompt to a bot capability table that represents a plurality of bot capability catalogs as a plurality of numerical bot capability vectors, wherein the plurality of bot capability catalogs respectively express capabilities of a plurality of bots in natural language form, and wherein comparing the user intent to the bot capability table comprises:
• perform a similarity search of the plurality of numerical bot capability vectors based on a numerical user intent vector representing the user intent and
• select one of the plurality of bots whose numerical bot capability vector similarity to the numerical user intent vector is higher than a predefined similarity threshold;
• identify sharable user information for each of the plurality of participants of the group messaging thread that is pertinent to the group messaging interaction;
• invoke the selected bot and providing the sharable user information to the bot;
• receive, from the bot, a response to the user service prompt determined, at least in part, based on the sharable user information;
• and
• provide the response of the bot as a message in the group messaging thread.

A computing apparatus comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, configure the apparatus to,
• receive, based on a group messaging interaction between a plurality of participants of a group messaging thread in a messaging application, a user service prompt comprising natural language, wherein the user service prompt represents a user intent having a confidence score exceeding a predefined threshold;
• compare the user intent represented by the user service prompt to a bot capability table that represents a plurality of bot capability catalogs as a plurality of numerical bot capability vectors, wherein the plurality of bot capability catalogs respectively express capabilities of a plurality of bots in natural language form, and wherein comparing the user intent to the bot capability table comprises:
• perform a similarity search of the plurality of numerical bot capability vectors based on a numerical user intent vector representing the user intent;
• and
• select one of the plurality of bots whose numerical bot capability vector similarity to the numerical user intent vector is higher than a predefined similarity threshold;
• identify sharable user information for each of the plurality of participants of the group messaging thread that is pertinent to the group messaging interaction;
• invoke the selected bot and providing the sharable user information to the bot;
• receive, from the bot, a response to the user service prompt determined, at least in part, based on the sharable user information;
• and
• provide the response of the bot as a message in the group messaging thread.