Conferencing service rating determination

A computer-implemented method comprising:

• receiving, at a communications network interface, telemetry data representing data connections associated with a conferencing service instance provided to an end-device by a remote conferencing server over the Internet;
• selecting a subset of said data connections, based on data traffic measurements associated with each of said data connections;
• recursively, with respect to each current time window:
• (i) calculating data rate and packet roundtrip metrics from said telemetry data over each data connection in said subset,
• (ii) determining a conferencing state of said conferencing service instance, based, at least in part, on said data rate metrics,
• (iii) determining a current conferencing service score for said conferencing service instance, based on applying respective scoring algorithms to said calculated metrics, wherein said scoring algorithms are selected based on said determined conferencing state,
• (iv) updating a quality of service (QoS) rating for said conferencing service instance based, at least in part, on said current conferencing service score, and
• (v) repeating steps (i)-(iv) with respect to a next time window.

A computer program product comprising a non-transitory computer-readable storage medium having program instructions embodied therewith, the program instructions executable by at least one hardware processor to:

• receive, at a communications network interface, telemetry data representing data connections associated with a conferencing service instance provided to an end-device by a remote conferencing server over the Internet;
• select a subset of said data connections, based on data traffic measurements associated with each of said data connections;
• recursively, with respect to each current time window:
• (i) calculate data rate and packet roundtrip metrics from said telemetry data over each data connection in said subset,
• (ii) determine a conferencing state of said conferencing service instance, based, at least in part, on said data rate metrics,
• (iii) determine a current conferencing service score for said conferencing service instance, based on applying respective scoring algorithms to said calculated metrics, wherein said scoring algorithms are selected based on said determined conferencing state,
• (iv) update a quality of service (QoS) rating for said conferencing service instance based, at least in part, on said current conferencing service score, and
• (v) repeat steps (i)-(iv) with respect to a next time window.